Support
Need help with a FoxFire game? Email info@foxfirestudios.org and we'll reply as soon as we can. It helps to include the game, your device and its iOS version.
Do I need an account?
No. Our games don't ask you to sign up.
Where is my progress saved?
On your device. Deleting the app deletes your progress, unless your device backup restores it.
I got a new phone. How do I keep my progress?
Restore your new device from an iCloud or computer backup of the old one.
The game won't open or keeps closing.
Update iOS and the app, then restart your device. If it still happens, email us with your device model and iOS version.
How do I get a refund?
App Store purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Is there a version for Android or PC?
Right now we're focused on iPhone and iPad.
I found a bug.
Thank you! In Thornestone, tap Report a Bug in Settings (or the small bug icon on the title screen) and it fills in your device details for you. You can also email bugs@foxfirestudios.org with what happened and, if you can, a screenshot.